Guarantee

With proper care, Hennessy Hammocks will last for many years. When you receive your hammock, please remove it from the package, set it up, inspect it to ensure that it is complete and test it for suitability. Please retain your receipt. If there is any question please contact us within 10 days of receipt of your hammock and we will forward you a form to include with the hammock for a repair, return, replacement or exchange. (Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person.)

We will process a refund as soon as we have received your hammock and inspected it (estimated time 30 days). Our hammocks are guaranteed for defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge.

Please contact us to discuss warranty and/or repairs before shipping. We will then email or fax you a repair form. When we receive your hammock, we'll inspect it and contact you if there are any questions. Our Customer Satisfaction guarantee applies to gifts, too! We suggest that the lucky recipient try out their hammock within 2 weeks of receipt. If they want to exchange or return it, they can email us or contact us by phone.